Order & Delivery

When will my order be shipped?

Orders are typically processed and shipped within 2-3 business days. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

How can I track my order?

You can track your order using the tracking number provided in the shipping confirmation email. Visit DHL and enter your tracking number for real-time updates.

Do you offer international shipping?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on your location. You can find more details here.

Do you offer free shipping?

Yes, we offer free shipping on UK orders over £300. If you have any other questions or need further assistance, please contact our customer service team.

How much will shipping charges be?

Shipping charges vary depending on the country of delivery. Please review our shipping chart for more details.

What should I do if my order hasn’t arrived?

If your order hasn’t arrived within the estimated delivery time, please contact our customer service team at with your order number, and we will assist you in locating your package.

Can I cancel or change my order?

If your item is in stock, we prepare your order immediately and you will only have a limited window to amend or cancel your order. We do ask that you please email us as early as possible to discuss an order change or cancellation. Our customer servic

Can I order by phone or email?

If you do not feel confident placing an order online, our Customer Service Team is more than happy to assist you both on the phone and through email. However, at the moment we are unable to offer payment over the phone. We can offer alternatives for

Why did I receive an invoice from DHL after I paid for the items?

For orders placed outside of the European Union, customs duties may apply. These are taxes charged by different countries for importing products across their borders. Unfortunately, we cannot provide an estimate of the costs as every country is diffe

How do I update my order details?

To update your order details, please contact our customer service team at [email protected] as soon as possible. We can assist with changes before the order is shipped.