If you require assistance or have any inquiries, please leave us a message. Our team is ready to provide support and address any questions you may have regarding orders, product information, or other concerns.

Customer Service : Monday to Friday 9am - 5pm (GMT)

Tateossian

<p>If you do not feel confident placing an order online, our Customer Service Team is more than happy to assist you both on the phone and through email. However, at the moment we are unable to offer payment over the phone. We can offer alternatives for card payments (direct payment link, credit card forms for PDQ payments). Or simply <a href="https://tateossian.com/pages/contact-us" id="isPasted" rel="noopener noreferrer" target="_blank">get in touch with us</a>.</p>

If you do not feel confident placing an order online, our Customer Service Team is more than happy to assist you both on the phone and through email. However, at the moment we are unable to offer payment over the phone. We can offer alternatives for

Can I order by phone or email?

Order & Delivery

When will my order be shipped?

How can I track my order?

Do you offer international shipping?

Do you offer free shipping?

How much will shipping charges be?

What should I do if my order hasn’t arrived?

Can I cancel or change my order?

Why did I receive an invoice from DHL after I paid for the items?

How do I update my order details?

How do I return an item?

How long does it take to process a refund?

Can I return an item purchased on sale?

I lost the return form, can I request for another one?

Can I return an engraved item?

Do you offer exchanges?

Returns & Refunds

How do I care for my jewelry?

Do you offer warranties on your products?

Can I customise a piece of jewelry?

What size should I order?

Do you do engraving?

Product Information

How do I request a repair?

Is there a fee for repairs?

Can you replace my item purchased from a separate retailer?

Repairs and Maintenance

How do I apply a discount code?

Do you offer a welcome discount?

Can I combine multiple discount codes?

Promotions and Discounts

How do I contact customer support?

Customer Support

Can I order by phone or email?Updated 6 months ago