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Tateossian

If your order hasn&#x2019;t arrived within the estimated delivery time, please contact our&#xA0;<a href="mailto:customerservice@tateossian.com">customer service team</a>&#xA0;at with your order number, and we will assist you in locating your package.&#xA0;

If your order hasn’t arrived within the estimated delivery time, please contact our customer service team at with your order number, and we will assist you in locating your package.

What should I do if my order hasn’t arrived?

Order & Delivery

When will my order be shipped?

How can I track my order?

Do you offer international shipping?

Do you offer free shipping?

How much will shipping charges be?

Can I cancel or change my order?

Can I order by phone or email?

Why did I receive an invoice from DHL after I paid for the items?

How do I update my order details?

How do I return an item?

How long does it take to process a refund?

Can I return an item purchased on sale?

I lost the return form, can I request for another one?

Can I return an engraved item?

Do you offer exchanges?

Returns & Refunds

How do I care for my jewelry?

Do you offer warranties on your products?

Can I customise a piece of jewelry?

What size should I order?

Do you do engraving?

Product Information

How do I request a repair?

Is there a fee for repairs?

Can you replace my item purchased from a separate retailer?

Repairs and Maintenance

How do I apply a discount code?

Do you offer a welcome discount?

Can I combine multiple discount codes?

Promotions and Discounts

How do I contact customer support?

Customer Support

What should I do if my order hasn’t arrived?Updated 6 months ago