If you require assistance or have any inquiries, please leave us a message. Our team is ready to provide support and address any questions you may have regarding orders, product information, or other concerns.

Customer Service : Monday to Friday 9am - 5pm (GMT)

Tateossian

You can track your order using the tracking number provided in the shipping confirmation email. Visit&#xA0;<a href="https://www.dhl.com/gb-en/home/tracking.html" rel="noopener noreferrer" target="_blank">DHL</a>&#xA0;and enter your tracking number for real-time updates.&#xA0;

You can track your order using the tracking number provided in the shipping confirmation email. Visit DHL and enter your tracking number for real-time updates.

How can I track my order?

Order & Delivery

When will my order be shipped?

Do you offer international shipping?

Do you offer free shipping?

How much will shipping charges be?

What should I do if my order hasn’t arrived?

Can I cancel or change my order?

Can I order by phone or email?

Why did I receive an invoice from DHL after I paid for the items?

How do I update my order details?

How do I return an item?

How long does it take to process a refund?

Can I return an item purchased on sale?

I lost the return form, can I request for another one?

Can I return an engraved item?

Do you offer exchanges?

Returns & Refunds

How do I care for my jewelry?

Do you offer warranties on your products?

Can I customise a piece of jewelry?

What size should I order?

Do you do engraving?

Product Information

How do I request a repair?

Is there a fee for repairs?

Can you replace my item purchased from a separate retailer?

Repairs and Maintenance

How do I apply a discount code?

Do you offer a welcome discount?

Can I combine multiple discount codes?

Promotions and Discounts

How do I contact customer support?

Customer Support

How can I track my order?Updated 6 months ago