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Tateossian

Once we receive and inspect your return, refunds are processed within 7-10 business days. You will receive a confirmation email once the refund has been issued.&#xA0;

Once we receive and inspect your return, refunds are processed within 7-10 business days. You will receive a confirmation email once the refund has been issued.

How long does it take to process a refund?

Returns & Refunds

When will my order be shipped?

How can I track my order?

Do you offer international shipping?

Do you offer free shipping?

How much will shipping charges be?

What should I do if my order hasn’t arrived?

Can I cancel or change my order?

Can I order by phone or email?

Why did I receive an invoice from DHL after I paid for the items?

How do I update my order details?

Order & Delivery

How do I return an item?

Can I return an item purchased on sale?

I lost the return form, can I request for another one?

Can I return an engraved item?

Do you offer exchanges?

How do I care for my jewelry?

Do you offer warranties on your products?

Can I customise a piece of jewelry?

What size should I order?

Do you do engraving?

Product Information

How do I request a repair?

Is there a fee for repairs?

Can you replace my item purchased from a separate retailer?

Repairs and Maintenance

How do I apply a discount code?

Do you offer a welcome discount?

Can I combine multiple discount codes?

Promotions and Discounts

How do I contact customer support?

Customer Support

How long does it take to process a refund?Updated 6 months ago