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Customer Service : Monday to Friday 9am - 5pm (GMT)

Tateossian

To request a repair, please&#xA0;contact&#xA0;our customer service team at&#xA0;<a href="mailto:customerservice@tateossian.com" rel="noreferrer noopener" style=" text-decoration: none;" target="_blank">customerservice@tateossian.com</a>&#xA0;or visit our&#xA0;<a href="https://tateossian.com/pages/our-stores" rel="noopener noreferrer" target="_blank">Conduit Street store</a>. Our team will contact you with further instructions.&#xA0;

To request a repair, please contact our customer service team at customerservice@tateossian.com or visit our Conduit Street store. Our team will contact you with further instructions.

How do I request a repair?

Repairs and Maintenance

When will my order be shipped?

How can I track my order?

Do you offer international shipping?

Do you offer free shipping?

How much will shipping charges be?

What should I do if my order hasn’t arrived?

Can I cancel or change my order?

Can I order by phone or email?

Why did I receive an invoice from DHL after I paid for the items?

How do I update my order details?

Order & Delivery

How do I return an item?

How long does it take to process a refund?

Can I return an item purchased on sale?

I lost the return form, can I request for another one?

Can I return an engraved item?

Do you offer exchanges?

Returns & Refunds

How do I care for my jewelry?

Do you offer warranties on your products?

Can I customise a piece of jewelry?

What size should I order?

Do you do engraving?

Product Information

Is there a fee for repairs?

Can you replace my item purchased from a separate retailer?

How do I apply a discount code?

Do you offer a welcome discount?

Can I combine multiple discount codes?

Promotions and Discounts

How do I contact customer support?

Customer Support

How do I request a repair?Updated 5 months ago